GBTicket On-line Shop

Welcome to GBTicket.com help section.

We hope that the questions and answers below will help clarify any queries you may have. However, if you have a specific question, which is not covered below, please do not hesitate to contact us. Simply click here, write your message in the web form and send.

1. Information about ‘GBTicket.com’.
2. What are cookies and how does ‘GBTicket.com’ use them?
3. What products does ‘GBTicket.com’ offer?
4. Do I get the actual product shown on the website?
5. How can I enlarge an image of a product?
6. How do I search for products in general?
7. How do I search for transport tickets?
8. Can you explain the filters ‘From’, ‘To’ and ‘Station’?
9. Information on station renamings.
10. Can you explain the filter ‘Company/Operator/Organisation’?
11. How do I display products by alphabetical order, by price or recently added to the shop?
12. How can I search for tickets from a specific date (dd/mm/yyyy) or year (yyyy)?
13. Are all of the items shown on your website in stock?
14. I cannot find what I am looking for on your website.
15. How do I order and pay online?
16. Is buying online secure?
17. Can I place an order from ‘GBTicket.com’ over the telephone?
18. What are the ways of paying for my order placed over the telephone?
19. Can I pay online for orders from sales catalogues displayed on ‘GBTicket.co.uk’?
20. How do I register?
21. If I am registered already with www.gbticket.com do I need to register again with www.GBTicket.com?
22. I am GBTicket's client, my email address is registered with www.gbticket.com, but I have never requested activation of my account, i.e. I order via email, telephone or mail. Do I need to register again with www.GBTicket.com if I wish to order on line?
23. I am GBTicket's client, my email address is not registered with www.gbticket.com and in the past I submitted orders from the sales catalogues via telephone or mail. Do I need to register again with www.GBTicket.com if I wish to order on line?
24. How do I log in?
25. How do I change my e-mail address?
26. How do I change my password?
27. How do I log out?
28. Delivery and Postage information.
29. Returns information.
30. I have tickets which I would like to dispose of. Do you purchase tickets?
31. Contact us.

1. Information about 'GBTicket.com'.

‘GBTicket.com’ is the world’s first specialized online store trading in old and historical transport related tickets.

GBTicket is registered with the UK Information Commissioner’s Office (UK ICO Registration Z5255084).

GBTicket online payments are powered by WorldPay (http://www.worldpay.com).  The currency which GBTicket accepts payment, via the WorldPay's payment service, is Pound Sterling. The payment response between WorldPay and GBTicket.com is protected by a Comodo 'Secure Sockets Layer' (SSL) certificate (http://www.zen.co.uk and http://ssl.comodo.com). Also, GBTicket holds a Payment Card Industry Data Security Standard (PCI DSS) certificate of compliance by WorldPay SaferPayments (https://www.saferpayments.worldpay.com).

Our objectives are to:

• Promote the hobby of old transport ticket collecting as a means to bring history to life, and to remain close to truth in history, through ownership of real tangible evidence from the period.
• Provide excellent value to our clients by offering quality products, a caring service, and integrity in all communications. We aim to build long term relationships with our clients, based on trust, that last over time, and benefit all parties.
• Support the community of collectors (e.g. via Transport Ticket Fairs which we organise).
• Respond quickly to clients’ requests so that clients can meet their objectives in an efficient and timely manner.
• Provide systems that ensure: (i) fair and equal access of our products to all clients without favour; (ii) all non-sustainable inputs to production are minimised in our operations, including use of paper and electricity.
• Maintain a database of all products that pass through the hands of GBTicket as a resource for GBTicket's future historical research and publications in public transport services.

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2. What are cookies and how does ‘GBTicket.com’ use them?
   
   According to the ICC UK Cookie Guide (International Chamber of Commerce, 2012; www.international-chamber.co.uk), cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
   
   Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
   
   The cookies used on GBTicket.com have been categorised based on the categories found in the ICC UK Cookie guide. GBTicket.com uses cookies from categories 1 and 2.
   
   Category 1: Strictly necessary cookies
   
   These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets, or e-billing, cannot be provided.
   
   Category 2: Performance cookies
   
   These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
   
   ‘By using our website [GBTicket.com], you agree that we can place these types of cookies on your device’.
   
   Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
   
   You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
   
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3. What products does ‘GBTicket.com’ offer?
   
   GBTicket.com offers a range of old  transport related tickets (e.g. air, parking, pier, railway, road, sundry, toll, tram and water tickets), as well as some other ephemeral tickets for sale. Also, GBTicket.com has expanded to other areas related to transport including older Ordnance Survey maps and ‘Official’ publications for sale. By 'Official' we mean publications which were published by a transport undertaking, e.g. Great Western Railway. Ordnance Survey maps and 'Official' publications complement the hobby of ticket collecting as they can be useful research tools, e.g. for identifying the exact location of stations/halts and walking tour details. Occasionally we may include maps or publications, which are not Ordnance Survey or 'Official', respectively, for sale, e.g. publications on collecting in general.

The main product categories currently available in our online store are:

• UK Tickets;
• World Tickets;
• Maps (Ordnance Survey);
• Official Publications and
• Sales Catalogues - where you can access our Transport Ticket Sales Catalogues. Please note: you cannot pay online for orders from the Sales Catalogues. The methods of payment for the Sales Catalogues are described on GBTicket.co.uk website.

GBTicket.com online store will have over 250 products available for sale at the time of its launch. However, the number of products will increase substantially with time, as we continue to input products in the database. Therefore, a robust system is required to help you find what you are looking for! Please read the section below ‘How do I search for products in general?’ and ‘How do I search for transport tickets?’.

We hope you will enjoy searching for products which are of interest to you on this website. Do feel free to contact us for help or advice (for details go to section 31, at the bottom of this page).

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4. Do I get the actual product shown on the website?
   
   Yes, you do. The only exception will be when we have several items (in similar condition) of an inexpensive product, i.e. less than £5.00 in stock; then the image displayed will be a sample of the items in stock and no serial number will be written in the Product Title.
   
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5. How can I enlarge an image of a product?
   
   If you click on the product name or on the product image, it will direct you to the ‘Add to Cart’ page, where you have an enlarged view of the product. To further enlarge the image, click on the product again. Sometimes, below the main image, there may be one or two extra images (showing details of the product) which can be enlarged by clicking on them. Please note: some enlarged images of products may contain GBTicket's watermark. The watermark is only on the electronic image displayed not on the actual product for sale.
   
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6. How do I search for products in general?
   
   You can search for products at GBTicket.com by using one of the following procedures:
   
   Browsing
   
   Select the desired category on the ‘MENU | CATEGORIES’ box on the left of the page.  Each time you select a category from the main menu, you will be given a list of relevant sub-categories and filters that you can select to refine your results. For examples, see ‘How do I search for transport tickets?’ below.
   
   Search facility
   
   The search facility is located towards the top left of the website. Type your search query in ‘FIND THIS’ box and select in the ‘Where?’ pop-up in which location you would like to perform your search, i.e. Product Name, Product Description, GBT no. or Stock Code. Then click on SEARCH and all the products that match your chosen word or number will be displayed. Entering a valid product number (GBT no. or Stock Code) into this search field will take you straight to that product.
   
   The Product Name will vary for tickets, maps or puplications and will include information about the Product, e.g. the Country of origin, Company or Publisher, From, To (if available), Serial No (if applicable). The Product Description contains the condition of the product and issue date (in the case of tickets) and any other relevant information.
   
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7. How do I search for transport tickets?
   
   We are aware of the diverse interest of collectors, e.g. some collect tickets from a certain station, others collect tickets issued by a specific company, others collect platform tickets, others collect ticket types, such as fruit pickers, police on duty, etc., others collect water tickets, etc. Furthermore, there are customers (non collectors) who purchase tickets for other reasons, e.g. for presents, to be used for marketing purposes; to complement their family history; or to be used as illustrations in books. Therefore, GBTicket.com is working towards a comprehensive database of transport tickets.
   
   To help clients search swiftly through our database for items of their interest, our online shop contains many bespoke features. For example:

• Tickets are classified by countries, i.e. UK and World (note: tickets within the UK section are classified in greater detail than those within the World section);
• Tickets are presented by categories, such as air, pier, parking, railway, road, water, etc.;
• Within the categories of tickets, various sub-categories and in-built filters are available, e.g. station name, company, date, type, etc. which customers can use to help in their search. Please read examples below.

Example 1: I am interested in platform tickets from Mansfield Town (UK), British Railways, series T and in very good condition. Therefore, on the ‘Menu|Categories’ box, on the left of the home page, click on the following categories/subcategories:

UK Tickets > Railways > Platform > British Railways (1948 -1994)

Then on the filters, on the left side of the page:

• Write ‘Mansfield’ in From filter and wait for the station names table to load, then click on ‘Mansfield Town - Mansfield [[3] Mid] -’ (Note: Mansfield was the previous name of Mansfield Town; please read more about station renaming in the section ‘Can you explain the filters ‘From’, ‘To’ and ‘Station’? below);
• Write ‘T’ in Series filter;
• Click ‘Very Good’ for Quality condition I and ‘Undamaged’ for Quality condition II;
• Click the SEARCH button. All tickets in the database which match the above criteria will be displayed.

Note: if you wish to search for tickets from one of the regions of British Railways, you can use the filter Region (Eastern, London Midland, Northern, Scottish, Southern, Western).

Example 2: I am interested in single tickets, Pre-Nationalisation (1923 – 1947), from the Kent & East Sussex Railway, also in ticket types (e.g. Hop picker). Therefore, on the ‘Menu|Categories’ box, on the left of the home page, click on the following categories/subcategories:

UK Tickets > Railway > Travel > Single > Pre-Nationalisation (1923 – 1947)

Then on the filters, on the left side of the page:

• Write ‘Kent’ in the Comp/Oper/Org filter and wait for the table to load, then click on ‘Kent & East Sussex’;
• Tick Ticket Type filter;
• Click the SEARCH button. All tickets in the database which match the above criteria will be displayed.

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8. Can you explain the filters ‘From’, ‘To’ and ‘Station’?
   
   The filter ‘From’ appears in most categories and can represent various locations depending in which category you are in, for example, a station (in Railway), an airport (in Air), a port (in Water), a stage (in Road), a pier (in Pier), a car park (in Parking). At the present moment, GBTicket.com's  database has over 17,000 locations (mostly UK stations), however, that number will increase with time, as more locations are added. When you search for a location (e.g. station, airport, port, pier) the format presented for UK stations is 'Station's Name - Station's Previous Name - Station's Next Name' (see section 9 - Information on Station Renamings) and the format for all other locations is 'Location's Name - Town/City - Country'. 
   
   The filter ‘Station’ only appears in the Railway Category. You should use ‘Station’ if you are interested in tickets ‘To’ and ‘From’ any station (including 'Stopovers'), e.g. tickets from Truro to any location and tickets from any location to Truro (including Truro as a Stopover to any destination). However, if you are interested in tickets only ‘From’ or ‘To’ a station, you should use the filters ‘From’ or ‘To’, respectively.

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9. Information on station renamings.
   
   In the search facilities ‘Station’, ‘From’ and ‘To’, GBTicket.com uses station renamings only for UK stations. The station renamings, i.e. previous and next names of stations, is based on RVJ Butt, Directory of Railway Stations, Patrick Stephens Limited, Sparkford, 1995, with kind permission of RVJ Butt.
   
   If you are searching for tickets from a specific UK station on GBTicket’s online shop, you should write the name of the station in the filters ‘Station’, ‘From’ or ‘To’ and a table will be loaded showing all 'locations' matching the name you wrote, you can then select the one of interest. The station names (UK) are in the following format:
   
   (i) If the station has a previous name and next name, it will be shown as
   
   Name of station - Previous name of station - Next name of station
   
   (ii) If the station has only a next name, it will be shown as
   
   Name of station - - Next name of station
   
   (iii) If the station has only a previous name, it will be shown as
   
   Name of station - Previous name of station -
   
   (iv) If the station has neither a previous nor a next name it will be shown as
   
   Name of station - -
   
   Here is an example of a railway station name (UK) search, i.e. if you type ‘Bridport’ in the ‘Station’ filter a pop up will appear showing the following:
   
   Bridport - - Bridport Bradpole Road
   Bridport - Bridport Bradpole Road -
   Bridport Bradpole Road - Bridport - Bridport
   Bridport East Street - -
   Bridport for Lyme Regis - -
   Bridport West Bay - -
   
   If you select the first line, it means you are searching for tickets from Bridport prior to the renaming Bridport Bradpole Road.  If you select the second line, it means you are searching for tickets from Bridport post the renaming Bridport Bradpole Road.
   
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10. Can you explain the filter ‘Company/Operator/Organisation’?
    
    The filter ‘Comp/Oper/Org’ appears in most categories/subcategories and can represent a Company, an Operator or an Organisation. If you are searching for tickets from a specific Company, Operator or Organisation within a category, you should write the name of interest in the filter ‘Comp/Oper/Org’ and a table will be loaded showing all the Companies, Operators or Organisations within the database matching the name you wrote.
    
    Please note: the filter does not recognise abbreviations of railway companies, e.g. if you are looking for GWR, you will need to write GREAT WESTERN in the filter.
    
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11. How do I display products by alphabetical order, by price or recently added to the shop?
    
    On all pages containing products (except for the home page), at the top right, there is a filter named ‘Sort’ and a pop-up, with the following options which you can select: Name, Price (Low to High), Price (High to Low), Date (Old to New), Date (New to Old). If you wish to access the most recent products added to the shop, click on Date (New to Old) in your chosen category or sub-category.
    
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12. How can I search for tickets from a specific date (dd/mm/yyyy) or year (yyyy)?
    
    If you wish to search for tickets from a specific date (format: dd/mm/yyyy), within a category or sub-category, you should use the search filter 'Issue Date' in the 'Menu/Categories' box on the left hand side of the website, then click SEARCH at the bottom of the box. However, if you wish to search for tickets from a specific year, you should type the year in the 'Find This' box (located towards the top left of the website) and select 'Product Description' in the 'Where ?' pop-up, then click SEARCH and all products that match your chosen year will be displayed.
    
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13. Are all of the items shown on your website in stock?
    
    We do our best to ensure that all of the items displayed on our website are in stock. In general, GBTicket.com only has one example of a product in stock at any one time. At our online store, a product is removed automatically from stock when its payment is authorized by WorldPay. Therefore, there may be occasions when two clients or more may have the same product in their shopping carts, simultaneously. To ensure that all products in your shopping cart are in stock, prior to submission of your order (see section 15), our system performs two automated stock checks, i.e.: (i) at Step 1: calculation of postage and package and (ii) at Step 4: selection of method of payment. If a product in your shopping cart has just been purchased by another client, the system will automatically remove it from your cart at these check points. 
    
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14. I cannot find what I am looking for on your website.
    
    We have designed our website so that customers can swiftly find what they are looking for by typing search terms in the ‘Find’ box or by browsing through the product categories listed in ‘Menu|Categories’ box on the left hand side of the website. Also, sub-categories and filters are displayed when a category is clicked, allowing customers to refine their search.
    
    If you still cannot find what you are looking for please email gbticket@gbticket.co.uk with details of what you are looking for and we will do our best to help.
    
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15. How do I order and pay online?
    
    The currency which GBTicket accepts payment, via the WorldPay payment service, is Pound Sterling.

Once you have found the products of interest, you can purchase them online by following the instructions available on the website, i.e.:

• Click ‘Add to Cart’ link for a selected product. This will direct you to the page Step 1 of 4 – Shopping Cart. Also the product will appear listed under ‘SHOPPING CART’ at the top right of the page. If you want to add other products to the shopping cart, click the button ‘BUY ANOTHER PRODUCT’, which will direct you back to the Home Page. If you want to access the Shopping Cart page at any time, click on ‘SHOPPING CART’ at the top right of the page. You can amend your order if you so wish, by clicking on ‘REMOVE PRODUCTS’. Make sure all the items you have added to your shopping cart are listed. As part of Step 1, you will need to select the country of destination and click on ‘CALCULATE POSTAGE & PACKING’ to view the delivery options and cost of postage and packing for this order. Select the type of delivery you wish to use and click the ‘CONTINUE’ button, which will take you to Step 2.
   
• Step 2 of 4 – Identification: If you are already registered with GBTicket, you can login to your existing account using your email address and password (both fields required) in the section ‘I'm already registered’. If you are a new customer and you have not registered an account with us, please create one by filling in the fields in the section ‘I'm not registered’ and clicking on ‘CREATE ACCOUNT’. After that, you will be taken through a brief registration process. By creating an account at GBTicket.com you will be able to shop faster, keep track of your orders and tell us your collecting interests.
   
• Step 3 of 4 – Delivery Address Confirmation: Select an address by clicking on ‘USE THIS ADDRESS’ to confirm your order's destination address.
   
• Step 4 of 4 – Payment: Check all the details of your order are correct and the available payment options.  If you need to amend your order, click on ‘Modify Order’, which will take you back to Step 1. Select your method of payment by clicking  on the relevant card logo. You can pay using Visa, MasterCard, JCB, American Express, or PayPal.  You will receive an email confirming that we have received your order with an order number and details, which you should make a note of for future reference or print out if you wish.

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16. Is buying online secure?
    
    Shopping at GBTicket.com is secure: (i) our online payments are powered by WorldPay (http://www.worldpay.com)  and (ii) the payment response between WorldPay and GBTicket.com is protected by a Comodo 'Secure Sockets Layer' (SSL) certificate (http://www.zen.co.uk and http://ssl.comodo.com). Also, GBTicket holds a Payment Card Industry Data Security Standard (PCI DSS) certificate of compliance by WorldPay SaferPayments (https://www.saferpayments.worldpay.com).
    
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17. Can I place an order from ‘GBTicket.com’ over the telephone?
    
    Yes, you can contact us at +44 (0)1736 871411 or +44 (0)7831 382410, from 9:00 am until 5:00 pm, Monday to Friday (excluding holidays), to place your order and we will help with any questions you may have. However, we would like to emphasize that our main channel of selling is via the website.
    
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18. What are the ways of paying for my order placed over the telephone?
    
    You can pay by credit or debit card over the telephone. You can call us at +44 (0)1736 871411 or +44 (0)7831 382410 between 9:00 am and 5:00 pm, Monday to Friday (excluding holidays). 
    
    If you would like to pay by cheque or postal order please include a note clearly stating the item(s) you ordered including the product’s item number (e.g. GBT 100). Be sure to include your delivery address with your payment. Please make the cheque payable to GBTicket and send it to: The Enchanted Barn, Trevilley, Sennen, Penzance, Cornwall/Kernow, TR19 7AH.
    
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19. Can I pay online for orders from sales catalogues displayed on ‘GBTicket.co.uk’?
    
    No. Please visit ‘GBTicket.co.uk’ website for the methods of payments regarding orders from the sales catalogues.
    
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20. How do I register at www.GBTicket.com?
    
    Registering is a requirement to shop on line at www.GBTicket.com. To begin the registration process, click the ‘Register here’ button at the top left of your screen or at the bottom left of your screen. You will need to provide us with your email address and a password. We will then ask you to complete some personal details (name, contact information and demographic information such as postcode). For further information please click on GBTicket’s Privacy Policy. Once you are registered you can 'Log in' to your account at www.GBTicket.com and shop on line. Also, you can 'Log in' to your account at www.gbticket.co.uk using the same e-mail address and password, if you wish to place orders from our sales catalogues.
    
    GBTicket is registered with the UK Information Commissioner’s Office (UK ICO Registration Z5255084).
    
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21.  I am registered with www.GBTicket.co.uk, do I need to register with www.GBTicket.com?
    
    No, you do not need to register again. You can use the same e-mail address and password to 'Log in' to both your accounts at www.GBticket.co.uk and www.GBTicket.com.
    
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22.  I am GBTicket's client, my email address is registered with www.gbticket.co.uk, but I have never requested activation of my account. Do I need to register again with www.GBTicket.com if I wish to shop on line?
    
    No, you do not need to register again. Please, click on the 'Log in' link at www.GBTicket.com, located at the top left of your screen, enter your registered e-mail address in the section 'I'm already registered' and apply for a password by clicking on 'Did you forget your password?'. You will receive an e-mail with a new GBTicket password, which you can use to 'Log in' to your account at www.GBTicket.com and shop on line. Once you enter 'Your Account' at GBTicket's on line shop using the new password, we strongly recommend that you change this password to your own password. Also, you can 'Log in' to your account at www.gbticket.co.uk, using the same e-mail address and password, if you wish to place orders on line from our sales catalogues.
    
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23.  I am GBTicket's client, my email address is not registered with www.gbticket.co.uk, and in the past I submitted orders from the sales catalogues via telephone or mail. Do I need to register with www.GBTicket.com if I wish to shop on line?
    
    You can use one of the following procedures: (i) You register with www.GBTicket.com as described in section 20 (please note: after registering with www.GBTicket.com you can use the same e-mail address and password to 'Log in' to your account at www.gbticket.co.uk,  however you will not have access to your previous order history at www.gbticket.co.uk); (ii) If you wish to access your past order history from www.gbticket.co.uk, instead of registering at www.gbticket.com as described above, you will need to send us via email your e-mail address which you would like to register. We will contact you to verify your request. With your confirmation we will register your e-mail address on our system. Then, you will receive an e-mail from GBTicket containing a password and a confirmation link which you will need to click in order to activate your account. With your e-mail address and GBTicket's password, you can 'Log in' to your account at either www.GBTicket.com or www.gbticket.co.uk. Once you enter 'Your Account' we strongly recommend that you change GBTicket's new password to your own password. You can now shop on line at GBTicket.com or place orders on line from our sales catalogues at GBTicket.co.uk.

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24. How do I log in?
    
    Once you have registered with us, you will be able to log in to GBTicket.com at any time. Just click the ‘Log in’ link, located at the top left of your screen, and enter your email address and password (exactly as you gave when you first registered).
    
     Whilst logged in, you can shop on line, check your orders or update your profile.
    
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25. How do I change my email address?
    
    To change your email, you will need to log in to your account at www.GBTicket.com and go to My Profile to update your email address.
    
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26. How do I change my password?
    
    Once you are logged in, click on ‘My Account’, located at the top left of your screen, click on the button ‘MODIFY MY PASSWORD’, type a new password and then confirm the new password and click on ‘UPDTATE’. We recommend that you change your password regularly.
    
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27. How do I log out?
    
    If you wish to log out just click the ‘Log out’ link, located at the top left of your screen or at the bottom left of your screen.
    
    If you are using a shared or public computer to shop at GBTicket.com, make sure you logout when you finished shopping, to prevent other users from accessing your personal information.
    
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28. Delivery and Postage information.
    
    Please click here for delivery information and costs.
    
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29. Returns information.
    
    Please click here for returns information.
    
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30. I have tickets which I would like to dispose of. Do you purchase tickets?
    
    Yes, GBTicket does purchase tickets, please telephone us at +44 (0)1736 871411 or +44 (0)7831 382410 or send us an email at gbticket@gbticket.co.uk for guidance on how to proceed.
    
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31. Contact us.
    
    You can contact us:

• At The Enchanted Barn, Trevilley, Sennen, Penzance, Cornwall/Kernow, TR19 7AH, United Kingdom.
• Telephones: +44 (0)1736 871411 and +44 (0)7831 382410.
• E-mail: gbticket@gbticket.co.uk
• Web form (located at the top of this page).

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